Privacy Policy

SendQ (“we”, “our”, or “us”) is an email marketing platform operated by Tamimah Digital LLC, registered and operating within the Sultanate of Oman. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you use our platform at sendq.om.

By using SendQ, you agree to the collection and use of information in accordance with this policy.

1 Information We Collect

We collect information you provide directly to us, as well as information generated through your use of our platform.

Account & Registration Data:

  • Full name and business name
  • Email address and password
  • Phone number and billing address
  • Payment information (processed securely via third-party providers)

Usage & Platform Data:

  • Email campaigns you create, send, and manage
  • Subscriber lists and contact data you upload
  • Campaign performance metrics (open rates, click rates, bounces)
  • Log data, IP addresses, browser type, and device information
Note: Any subscriber data you upload to SendQ remains your property. We process it solely on your behalf to deliver the service.

2 How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the SendQ platform
  • Process transactions and send related billing information
  • Send you service-related notices, updates, and support messages
  • Monitor and analyze usage patterns to improve our platform
  • Detect, prevent, and address technical issues or abuse
  • Comply with legal obligations under Omani law and applicable international regulations

We will never sell your personal data or your subscribers’ data to third parties for marketing purposes.

3 How We Share Your Information

We do not sell, trade, or rent your personal information. We may share data with:

  • Service Providers: Trusted third-party vendors who assist in operating our platform (e.g., payment processors, cloud infrastructure providers) under strict confidentiality agreements.
  • Legal Requirements: When required by Omani law, court order, or governmental authority.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred. We will notify you before any such transfer.
Important: All data is hosted within the Sultanate of Oman. We do not transfer your data to servers outside of Oman without your explicit consent.

4 Data Storage & Security

SendQ takes the security of your data seriously. We implement industry-standard security measures including:

  • End-to-end encryption of data in transit (TLS/SSL)
  • Encrypted data storage at rest
  • Regular security audits and vulnerability assessments
  • Role-based access controls for our staff
  • SOC 2 certified infrastructure

All data is stored on servers physically located within the Sultanate of Oman. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or electronic storage is 100% secure.

5 Your Rights & Choices

As a SendQ user, you have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request that we correct any inaccurate or incomplete data.
  • Deletion: Request deletion of your account and associated personal data.
  • Portability: Request your data in a portable, machine-readable format.
  • Objection: Object to processing of your data for certain purposes.
  • Withdrawal of Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

6 Cookies & Tracking

We use cookies and similar tracking technologies to operate and improve the SendQ platform. Please refer to our Cookie Policy for full details on the types of cookies we use, their purpose, and how to manage your preferences.

7 Children’s Privacy

SendQ is not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete such information.

8 Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page and notify registered users via email. We encourage you to review this policy periodically to stay informed about how we protect your information.

Continued use of SendQ after changes are posted constitutes your acceptance of the updated policy.